Cancellation & Refund Policy

1. Cancelling your subscription

Cancel at any time from the payment and cancellation screen in the Service or by emailing support@chatallo.com. After cancelling, no further renewals are charged and you keep Pro until the end of the period you already paid for. If you cancel during the 7-day trial, the monthly fee (USD 29.99; ₩29,900 on cards issued in Korea) is not charged when the trial ends. Cancelling a 3- or 6-month plan stops the next term from being charged.

2. 7-day full refund

If you request a refund within 7 days of a payment and used 20 or fewer AI messages under that payment, we refund it in full, no questions asked. This applies separately to the trial payment (USD 1.99 or ₩1,900), each monthly payment (USD 29.99 or ₩29,900), and each 3-month (USD 49.99 or ₩49,900) or 6-month (USD 89.99 or ₩89,900) payment. Failed requests and requests without an answer do not count toward the 20.

Beyond this, we also refund duplicate charges, features you paid for but did not receive, material defects of the Service, and any case where you have a right to a refund under applicable law. This policy does not limit your statutory right of withdrawal.

3. How to request a refund

Email support@chatallo.com with your account email, order number (shown in your payment confirmation email), payment date and request. Never send card numbers or passwords. We reply within 3 business days.

4. How refunds are paid

Approved refunds are returned to your original payment method by cancelling the charge through PortOne. It may take several days for your bank to show the refund. When a subscription payment is refunded, Pro access for that period ends and the subscription is cancelled.

5. Refunds when leaving a 3- or 6-month plan early

On a 3- or 6-month plan you can ask for a refund part-way through even outside section 2. We refund the payment minus the days already used, less 10% of the remaining-period amount (Korean consumer dispute resolution standards). Example: after paying ₩89,900 for 6 months, a request on day 32 returns the 150 unused days (₩74,093) less 10%, about ₩66,680. Pro access then ends and the subscription is cancelled.

6. Closing your account

When you close your account, your subscription is cancelled and any remaining paid period can no longer be used. Monthly plans and the trial are not refunded pro rata; refunds are given only under section 2 or where required by law. 3- and 6-month plans are refunded under section 5.

7. AI guide (digital content)

The AI guide (9,900 won, one payment; listed at USD 6.99) is digital content delivered in full to your account at payment. You can preview it with 6 free samples before paying, and you confirm this at checkout, so withdrawal is limited once it is provided (Korean E-Commerce Act, Article 17(2)(5)). If the guide differs from its description or cannot be opened, request a refund within 30 days of noticing (and within 3 months of delivery) and it is refunded in full. Duplicate payments are refunded in full. A refunded guide can no longer be opened.