Terms of Service

1. The service and operator

ChatAllo (the "Service") is a web-based AI workspace operated by 센티브인컴 (representative 정재현, Korean business registration no. 829-05-03572, "we"). You can chat with several AI models, ask questions about attached documents, and create and edit images. Contact us at support@chatallo.com or +82 505-994-0110.

2. Accounts

Sign up with an email address you use or with your Google or Kakao account. Do not use someone else's account or sell or transfer yours. The Service is intended for users aged 14 and over. Tell us immediately if you suspect unauthorized use.

3. Plans and payment

The Free plan includes 5 base-model messages. ChatAllo Pro starts with a paid 7-day trial for USD 1.99. Unless you cancel before the trial ends, USD 29.99 is charged automatically every month. The 3-month plan (USD 49.99) and 6-month plan (USD 89.99) are paid up front and renew for the same term and price unless cancelled; their allowances reset monthly. Cards issued in Korea are charged ₩1,900 for the trial then ₩29,900 per month, ₩49,900 for 3 months or ₩89,900 for 6 months, VAT included. Korean won prices are fixed and do not follow exchange rates; if we raise them we give 30 days' notice, and existing subscribers are charged the new price only after they agree to it. Included allowances are those shown in our pricing and on the usage screen in the Service.

The AI guide is digital content bought with one payment of 9,900 won (listed at USD 6.99), with no renewal; it opens in your account right after payment. Refunds follow section 7 of the Cancellation & Refunds policy.

The seller is 센티브인컴. Card and recurring payments are processed by the payment gateways NHN KCP and KG Inicis through the payment platform PortOne (Korea PortOne Co., Ltd.). The price shown is the total amount charged; no tax is added at checkout, and Korean won prices include Korean VAT. Before the trial price converts to the monthly fee, we ask for your consent to the conversion date, price and payment method, and tell you how to cancel and what cancelling does. If we raise the monthly fee, we notify you at least 30 days in advance and ask for your consent again; without it, we do not charge the higher price. Your card issuer may apply its own exchange rate and foreign transaction fees.

4. Included allowances

When an included allowance runs out, that feature pauses until it resets, with no extra charge. We never charge for extra usage without your separate consent. Unused allowances do not carry over. Short-term request limits (for example 20 messages per 6 hours) and per-request cost limits may apply to keep the Service stable.

5. Cancellation and refunds

You can cancel at any time from the payment and cancellation screen in the Service or by emailing support@chatallo.com. Cancelling stops the next renewal; you keep access until the end of the period you already paid for. Refunds follow our Cancellation & Refunds policy.

6. Using AI responsibly

AI answers and generated images may be inaccurate or incomplete and must not be relied on alone for medical, legal, financial or other important decisions. Only submit content you have the right to use. You must not generate illegal content, content that infringes others' privacy, copyright or likeness, or content promoting violence, child exploitation or hate; attempt to bypass safety measures; or send automated bulk requests or resell the Service. We may refuse such requests or restrict access, and will tell you why where possible.

Your questions and attachments are sent to the AI provider you choose to generate answers. See our Privacy Policy.

7. Your content

To the extent permitted by law and each AI provider's terms, you own what you submit and what you create with the Service. We process it only to provide and operate the Service, and we do not use your chats for advertising or AI training.

8. Closing your account

You may close your account at any time. Once confirmed, access ends immediately, your subscription is cancelled, and any remaining paid period can no longer be used. Your data is handled as described in the Privacy Policy; you can export it from Data Controls first.

9. Changes, suspension and liability

We may change features, models or allowances, or discontinue the Service. We give 30 days' notice of material changes that disadvantage you and, for paid users, explain remedies such as refunds for the remaining period. Except for intent or gross negligence, we are not liable for losses caused by the accuracy of AI output. Nothing in these terms limits your statutory consumer rights.

10. Changes to these terms and disputes

We announce changes in the Service and on this page 7 days before they take effect (30 days if they disadvantage you). These terms are governed by the laws of the Republic of Korea, without prejudice to mandatory consumer protection laws of your country of residence.